At Yoidentity, we take pride in delivering farm-fresh, living products. Due to the perishable nature of plants, our refund policy is as follows:
Final Sale: Once an order has been delivered and accepted, it is not eligible for a refund.
Quality Concerns: In the highly unlikely event that your order does not meet our farm-fresh specifications, please contact our Customer Care team within 24 hours of delivery.
Resolution Process: For any verified issues reported within the 24-hour window, we will prioritize providing a replacement to ensure you receive a healthy, high-quality plant. Refunds are only considered in exceptional cases at the sole discretion of the Yoidentity management.
Non-Refundable Situations: Refunds or replacements will not be issued for issues caused by incorrect care, neglect, or if the reporting window has exceeded 24 hours.
